What Scratch edits in Intercom
- Help center article title, body, and description
- Article state (draft / published)
- Article hierarchy (parent collection or section)
- Collection name, description, and icon
- Translated content
How it works
Scratch pulls your Intercom help center into local files, one per article. Your AI rewrites for tone, length, or structure. Conversations are pulled for context but stay read-only. Validators check length caps and required fields so the article never publishes broken. You review every change in Scratch and approve what looks right. Intercom gets the edits back through its API.
Best for help-center refreshes, tone passes after a brand update, or migrations from another knowledge base.